Blackthorn Eco Gel Cooling Mattress

We aim to provide a smooth and clear delivery experience for your convenience and satisfaction. Here are the specifics of our delivery process.

Delivery Range

We deliver anywhere in the UK (United Kingdom) mainland.

Please Note: There will be additional charges for the 'offshore domestic regions' and ‘Scottish Highlands’: Channel Islands, Isle of Wight, Isle of Man, Scilly Isles, Scottish Highlands, Scottish Islands and Northern Ireland.

If your address is outside of the UK mainland. Then please contact us by using our contact page or email info@adorom.com for a delivery quote.

Delivery Costs

• Free shipping on all orders.
• No Hidden Fees: All costs are clearly stated at checkout.

Order Processing Time

• Processing Time: Orders are processed within 24-48 hours Monday to Friday.
• Last Order Time: 3pm (GMT).
• Depending on demand, orders placed after 3pm will be processed the next business day.
• Weekend Orders: Orders placed on weekends are processed the next business day.

Delivery Time

• Estimated Delivery Times: We aim to provide a speedy service and ensure you receive your order as quickly as possible. Item locations can have an impact on delivery times. Please check delivery time estimates when purchasing items.
• Business Days: Deliveries occur Monday to Friday.
• Please Note: Delivery times are estimates and may vary due to external factors such as weather conditions and transportation issues.

Delivering Your Order

We are dedicated to offering a fast, secure, and dependable delivery service for all our products. We will choose the most suitable delivery method and carrier for each item on our website. Please note that selecting a specific carrier for delivery is not currently an option. Deliveries are generally made Monday through Friday.

All orders will be delivered using the fastest, safest, and most reliable methods. Once we process your payment, we dispatch your items within the delivery time frame stated on the product page. Then, we send you a despatch notification after your item/s has left the warehouse. We will choose the most suitable delivery method and courier after you order. It's not possible to choose a courier or delivery method yourself.

Tracking Deliveries

Tracking Information: After purchase, you will receive an email with tracking information, including the name of the shipping company and the tracking number.

Questions: Our support team is ready to assist with any questions about tracking your order.

Partial Delivery

If your item ships in multiple boxes, in some rare instances delivery of single boxes may take place on separate days.

If you have not received your full delivery as expected. Then please contact us by using our contact page or by email info@adorom.com 

If you are missing parts of your item such as hardware packs, please contact us.

Delay Between Carrier Scans

Delays between scans during transit are common. Rest assured, we are committed to ensuring your order is delivered by the estimated delivery date. If more than 6 calendar days have passed since the last tracking update, please reach out to us, and we’ll check the status of your order with the carrier.

Report Damage or Defect

We know how frustrating a damaged or defective item can be. If your item is damaged or defective, we will be sure to get a resolution for you and ask that you report any issues within 30 days of the delivery date. To ensure we make your order right, we may require a photo(s) of the damage and/or for the original item to be returned when providing a resolution.

For damaged or defective items please contact us.

• By email: info@adorom.com
• By visiting our contact page

Contact Us

If you can't find the answer to your question, please contact us.

• By email: info@adorom.com
• By visiting our contact page

Customer Service Opening Hours

Monday - Friday: 9am - 5pm

Saturday - Sunday: Closed 

We aim to respond to your request as soon as possible usually within 24 hours. Occasionally due to demand, response times can be delayed over this period.

Please Note: Our office address is for mailing only, do not send returns back to this address, we will provide you with a return address once your return has been approved.